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Q:  How do you ship?
A:  We ship UPS Ground.  A signature isn't required on delivery.   Tracking numbers are copied to you once the bar ships.

Q:  How does the bar arrive?
A:  The bar arrives in several boxes, each one measuring 48x24x12.  This will make it easy for you to get the bar inside your home or business, down stairwells and around corners.

Q:  How long until delivery of my new bar?
A:  While it varies somewhat, because some orders are more custom than others, typically new orders deliver in 6-8 weeks from the day ordered.

Q:  Do you accept cancellations?
A:  A new order may be cancelled up to 1 week after being placed.  After 1 week, labor and materials have been expended toward your project and the order cannot be cancelled for any reason.  Changes however to the layout and options of the order may still be put in through support.  

Q:  Do you accept returns?
A:  All goods are handcrafted and built custom to order. Due to the custom nature of our product line, we do not accept returns. Our support staff is however able to assist you with any installation need that you have.

Q:  What happens if something arrives damaged?
A:  It's rare, but we can help.  We carefully record all of the components used in making your bar.  That way, if something does arrive damaged, we can quickly and easily replace that component.

Q:  What's the bar made of?

A:  The bar's base and interior is made from blemish and knot free 1/2" plywood.  The bar's top section is made from 3/4" high end birch or red oak plywood (depending on availability).

Q:  Is the bar difficult to assemble?
A:  Not at all.  We include diagrammed instructions and all hardware needed for assembly.  Even our largest models will only need about an hour's time and a screwdriver for setup.

Q:  How does payment work?
A:  New orders are invoiced with a secure electronic invoice emailed to you. Payment can be made using any major payment method. Shipping is an additional charge, and that charge is listed in the item description of each bar model in our catalog.

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